Returns & Refunds Policy
Our Approach
We want customers to feel confident when shopping with In Style Ascot.
As our products are pre-owned and often completely unique, we ask customers to review the full description, photographs, measurements and condition information before purchasing. Our team is happy to answer questions or provide additional photographs before an order is placed.
This policy explains our approach to cancellations, returns and refunds. Nothing in this policy affects your statutory consumer rights.
Online Purchases
For most items purchased through our website, you have the right to cancel your order within 14 days of receiving it without giving a reason.
To exercise this right, email info@instyleascot.co.uk within 14 days of delivery and include:
19. Your name
20. Order number
21. The item you wish to return
22. Confirmation that you wish to cancel the purchase
Once you have notified us, the item must be returned within a further 14 days.
Return Conditions
Please take reasonable care of the item while it is in your possession.
Returns should be:
23. In the condition in which they were received
24. Unworn beyond what is reasonably necessary to inspect the item
25. Returned with all In Style Ascot tags and security measures intact where possible
26. Returned with any dust bags, boxes, certificates, straps or accessories supplied
27. Securely packaged to prevent damage during transit
We may make a lawful deduction from the refund if the item has been handled beyond what is reasonably necessary to establish its nature, characteristics and condition, and that handling has reduced its value.
Removing or damaging a security tag does not automatically remove your statutory rights. However, it may affect the refund if the item's value has been reduced.
How to Return an Online Order
Returns should be sent to:
In Style Ascot
17A Brockenhurst Road
Ascot
SL5 9DJ
We strongly recommend using a tracked and appropriately insured postal service. Please retain proof of postage until your refund has been completed.
Unless the item is faulty, misdescribed or we have agreed otherwise, the customer is responsible for the cost of returning a change-of-mind purchase.
Refunds
Approved refunds will be made to the original payment method.
We will normally process the refund within 14 days of receiving the returned item or receiving satisfactory evidence that it has been sent back, whichever applies under consumer law.
For a valid cancellation, we will also refund the cost of our least expensive standard delivery option. Additional costs for express or enhanced delivery are not normally refundable beyond the standard delivery amount.
Your bank, card issuer or payment provider may take additional time to show the refund.
Cancelling Before Dispatch
Contact us as soon as possible if you wish to cancel an order before it is dispatched.
We will try to stop the shipment, but this may not be possible once the order has entered our packing or courier process. If it has already been dispatched, you can follow the online returns procedure after delivery.
In-Store Purchases
We do not generally offer returns or exchanges when a customer changes their mind about an item purchased in our Ascot boutique.
This does not affect your statutory rights if an item is faulty, materially misdescribed or otherwise fails to meet legal requirements.
Sale and Outlet Items
Items purchased online from our Outlet or during a promotion have the same statutory cancellation rights as other eligible online purchases.
For Outlet or sale items purchased in-store, we do not generally offer change-of-mind returns or exchanges. Your statutory rights remain unaffected.
Live-Selling and Marketplace Purchases
Orders placed through a live-selling service or third-party marketplace are also subject to the rules and returns process of that platform.
Please raise cancellation, delivery or return requests through the platform where the purchase was made. Platform rules do not remove any statutory consumer rights that apply.
Faulty, Damaged or Misdescribed Items
Pre-owned goods will not be considered faulty simply because they display signs of wear that were clearly described or photographed before purchase.
If you believe an item is faulty, damaged in transit, materially misdescribed or not authentic, contact us promptly at info@instyleascot.co.uk.
Please include:
28. Your order number
29. A clear explanation of the issue
30. Supporting photographs
31. Photographs of the packaging where delivery damage is involved
Do not arrange a repair, cleaning treatment or alteration before contacting us.
Where an item does not meet the required legal standard, we will provide the appropriate remedy in accordance with your statutory rights. If we ask you to return a faulty or misdescribed item, reasonable return costs will be covered by us.
Authenticity Concerns
Selected designer items are professionally authenticated where required.
If you have a genuine concern about authenticity, contact us with your order details and supporting information. We may arrange an independent reassessment.
If an item sold by In Style Ascot is determined not to be authentic, we will provide an appropriate remedy, including a full refund where required.
Exceptions
The statutory right to cancel may not apply to certain categories permitted by law, including:
32. Personalised or made-to-order items
33. Sealed goods that are not suitable for return for health or hygiene reasons once unsealed
34. Other legally exempt goods
Any relevant exception will be made clear before purchase.
Contact Us
Email: info@instyleascot.co.uk
WhatsApp: 07444 864918