Returns & Refunds Policy

At In Style Ascot, the majority of our pieces are unique, pre-loved items consigned to us by individual private sellers. We want you to shop confidently, so we provide detailed descriptions, photographs, measurements and condition information wherever possible.

In-Store Purchases

Purchases completed in our boutique are final and we do not offer change-of-mind returns or exchanges.

In exceptional circumstances, a return or exchange may be considered at management's sole discretion. Any goodwill return agreed by management does not create an ongoing right to return other purchases.

This does not affect any legal rights that cannot be excluded, including where an item has been materially misdescribed or is found not to be authentic.

Online Consignment Purchases

Where an item is clearly identified as being sold on behalf of an individual private seller, In Style Ascot acts as an agent facilitating the sale between the private seller and the buyer.

For eligible online purchases, we offer the following returns policy as an additional customer service.

If you change your mind about an eligible item, you must contact us within 48 hours of receiving your order to request a return.

Once a return has been approved, the item must be sent back to us promptly and within the return period communicated to you.

Returns must be:

In exactly the same condition in which they were received
Unworn and unused other than reasonable inspection
Free from marks, make-up, perfume, odours, pet hair or other signs of use
Returned with all In Style Ascot security tags still attached
Returned with all accessories, dust bags, straps, cards, packaging or other components included with the original purchase

We reserve the right to refuse a voluntary return where these requirements have not been met.

Return Postage

For change-of-mind returns accepted under our voluntary returns policy, the buyer is responsible for the cost and safe return of the item.

We strongly recommend using a tracked and fully insured delivery service appropriate to the value of the item. In Style Ascot cannot accept responsibility for a return parcel until it has been safely received by us.

Where a return is required because of an issue for which the seller or In Style Ascot is legally responsible, return costs will be dealt with in accordance with the applicable legal requirements.

Refunds

Once an accepted return has been received and inspected, we will confirm whether it meets our return conditions.

Any refund or deduction will be processed in accordance with the terms applicable to the transaction and any rights which cannot legally be excluded.

Items Not as Described or Authenticity Concerns

Our change-of-mind policy does not remove any rights or remedies that apply where an item has been materially misdescribed or there is a substantiated authenticity issue.

If you believe there is a problem with your item, please contact us as soon as possible at info@instyleascot.co.uk with your order number, photographs and details of your concern.

We may ask for the item to be returned for inspection or independently authenticated before determining the appropriate resolution.

Pre-Loved Condition

Please remember that our pieces are pre-loved and many are vintage. Normal signs of previous ownership, age or wear that were clearly disclosed in the listing or photographs are not treated as faults.

We strongly recommend reviewing all photographs, measurements, condition information and descriptions before purchasing. If there is anything you would like to check before ordering, please contact us and we will be happy to provide further information or photographs.

Your Legal Rights

Nothing in this policy is intended to exclude or restrict any rights or remedies that cannot legally be excluded.

Where consumer cancellation rights apply to a particular transaction, those statutory rights take priority over our volu